Returns & Exchanges
At QQ Nail Supply, we strive to ensure your salon is stocked with the highest quality products. If you are not completely satisfied with your purchase, we offer a 30-day return window for unopened and unused items in their original packaging.
Initiate Your Request
Contact our customer support team via email with your order number and the specific items you wish to return to obtain a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack the items in their original boxes with all protective seals intact to ensure no damage occurs during transit back to our warehouse.
Ship the Items
Affix the provided shipping label or use a trackable carrier of your choice to send the package to our returns processing center.
Inspection and Refund
Once our team inspects the items to verify their condition, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing